Privacy Policy & Data Usage

The Service operates as LifeOS by ALU and is provided by the entity below, which acts as the data controller for your personal information.

Operator:

Lujingrun

Country:

Singapore

Support contact:

support@lifeosolutions.store

Privacy contact:

privacy@lifeosolutions.store

Merchant of record:

Paddle.com

• A. Temporary AI requests: What you type into the command bar, resume diagnostics, mock interviews, price comparison, trip planning and similar features is sent to the model over encrypted channels to produce that one result. Apart from anything you choose to save, we do not keep this content as part of your long-term profile.
• B. Projects and memories you save: Projects, results and AI memory preferences you save (budget, frequent cities, language, and similar) are kept until you delete them in the app. You can review, edit and delete them under My Projects and AI Memory.
• C. Legal cases and attachments: Cases, facts, timelines, case chat and uploaded files, photos or recordings in the Legal Case Workbench are stored in private storage until you delete the case or it is cleared under our retention policy. Legal case content is not written into general AI usage logs and is not copied into general AI memory automatically.
• D. Account, payment and billing records: Login credentials (provided by our authentication service), credit balance and usage detail, subscription status, and transaction information synced from Paddle (email, transaction ID, amount, currency). These records are retained as long as tax and legal obligations require.
• Technical logs: Anonymized error logs and performance metrics used to diagnose crashes and improve the experience.

If you use the partner features in Study & Train, we may process the following data to generate plans, suggest partners with similar goals, and provide chat, voice and video collaboration:

• Learning and fitness goals, current level, availability, languages, and the partner profile you fill in (nickname, avatar, photos, intro, activity preferences).
• City or approximate area — only when you provide it; pages show city only. Precise location is never used for partner discovery without your explicit permission.
• In-app chat content, images you choose to upload, and the real-time communication data required for voice and video sessions (connection data and media streams; we do not record your calls).
• Reports, blocks and safety-handling records, plus the age group (minor/adult) used for safety separation.

• We never publish your phone number, email or other private contact details automatically.
• We do not sell user data, and we do not give your partner profile or chat content to advertisers.
• Chat content is never used to train any third-party foundation model.
• You can delete your partner profile, photos and connections in the app at any time; related records are handled under the retention rules in this policy, while safety and report records may be kept longer where the law requires.

• Contract performance: To provide the AI services and credit allowances that users have purchased or subscribed to (contract performance).
• Legitimate interest: To maintain service security, prevent fraud, improve product experience, and handle user inquiries and disputes.
• Consent: Where required by applicable law, we obtain your prior consent for specific processing activities (such as marketing emails), which you may withdraw at any time.
• Legal obligation: To comply with tax, financial record-keeping, law enforcement, or regulatory requirements.

• Deliver the AI services you request (resume diagnostics, mock interviews, life simulation, travel planning, price comparison, and cart-bundling calculations).
• Calculate and display credit consumption to keep model routing transparent and billing accurate.
• Complete top-up, subscription, and refund processes, and handle related transaction disputes.
• Improve prompt quality and product features, using only anonymized, aggregated data.

• No model training: Content you submit is never used to train any third-party foundation model, and is never retained in a model provider's training dataset.
• Third-party recipients: We do not sell or rent your resume, conversations, or shopping preferences to advertisers, employers, or unrelated third parties. To handle payments and subscription management, we engage Paddle.com as our online reseller and Merchant of Record. Paddle processes payments, taxes, billing, refunds, and related customer service. Order and payment data is shared with Paddle as needed.
• Service providers: Access is tightly permissioned: inside the product, only your own account can access your cases, projects and memories. To deliver the Service, the cloud infrastructure and model processors we rely on may process data as needed, bound by contractual obligations and security measures. All transmissions are encrypted.
• Minimal retention: Retention differs per category: temporary AI request content is not kept as long-term profile data; projects, memories, legal cases and attachments you save are kept until you delete them or they are cleared under our retention policy; account and transaction records are retained as long as tax and legal obligations require.
• Encrypted transmission: All communication with our servers, AI gateways, and payment providers is encrypted via HTTPS/TLS.

LifeOS charges credits per task, tiered by model. Light tasks use low-cost models; deep reasoning tasks use premium models. The required credit cost is always shown before a deduction, and tasks cannot be started if your balance is insufficient — you'll need to top up or subscribe. Your credit balance and usage history are tied to your account and sync across any device once signed in. Purchase records, refunds, and dispute handling are supported by Paddle.com as our Merchant of Record.

• Access, correct, or delete the personal data we hold about you.
• Restrict or object to certain processing activities, or withdraw consent previously given.
• Obtain a copy of your data (data portability).
• Choose not to upload a real resume, and instead use sample or anonymized text to try the features.
• Decline to answer any mock-interview question you'd rather not disclose.
• File a complaint with the relevant supervisory authority regarding privacy concerns.

Operated by Lujingrun. If you have any questions about this privacy policy, data usage, credit deductions, or payment processing, please contact us via in-app feedback or email. We will respond and assist as soon as possible.