Refund Policy

You can request a refund within 30 days of purchase without giving a reason. How much you get back depends on how many credits you have used: unused or only lightly used purchases are refunded in full, while substantially consumed credits are refunded minus the portion already used. This protects you while covering AI compute that has already been spent.

All payments and refunds are processed by Paddle.com as merchant of record.

• Our orders are processed by our online reseller, Paddle.com. You can log in directly at paddle.net using the email you used at purchase to submit a refund request.
• You can also contact us via in-app feedback or email with your order email and approximate purchase date, and we'll help you submit a refund request to Paddle.
• Refunds are typically returned to your original payment method within 5–10 business days, though the exact timing depends on your bank or payment provider.

• Credit packs: Refundable within 30 days: unused or lightly used packs (under 20% consumed) are refunded in full; once more than 20% has been used, we refund the balance after deducting the credits already consumed.
• Subscription plans: A refund can be requested within 30 days of your first purchase of Pro Monthly or Max Yearly, using the same used-credit deduction rule as credit packs. Once a renewal period has begun, canceling takes effect at the next billing cycle — the current period's fee is non-refundable, but you may continue using membership benefits for the remainder of that period.
• Not eligible for a refund: Credits or subscriptions obtained through fraud, abuse, or violation of the Terms of Service; refund requests submitted after the 30-day window; or cases where you made a purchasing mistake (e.g., wrong plan) but have already substantially consumed the benefits.

You can cancel your subscription at any time; you'll keep membership benefits until the end of the current billing period. You can cancel via the Paddle customer portal, the in-app subscription management page, or by contacting our support team.

For refund or billing questions, email support@lifeosolutions.store or visit the support centre and we'll help as soon as we can.